FAQ
SHIPPING TERMS
For all matters regarding shipping (shipping time, shipping methods, tracking number, taxes and duties, cancellations or refund policy etc), please refer to our shipping policy.
Our website supports transactions only in SGD.
WASHING INSTRUCTIONS
- Cold wash inside out
- Do not iron brand labels
- Iron inside out only
- Do not tumble dry
- Do not bleach
- Hang dry only
WHAT HAPPENS IF I TYPED IN THE WRONG ADDRESS?
Email us asap before your order gets shipped. If a package is returned to us, additional shipping fees applies for us to resend your package.
If the package was not successfully delivered due to a wrong address, we will not re-send it to you unless the package has been returned to us. You may have to make a new order.
PRIVACY STATEMENT
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. We will not release any personal information to external parties, unless legally bound to do so.
HOW DO I CONTACT YOU?
tofuwarehouse@gmail.com